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Infinity Games
Store Policies
Company Policies
Customer Service
Customer service is a top priority at Infinity Games. If you have any questions or comments, please email us at customerservice@infinitygames.biz. We would like to thank you for stopping by our online store and hope to hear from you soon with any questions or comments on how we can make your shopping experience more enjoyable.
How may we contact Infinity Games?
By email: customerservice@infinitygames.biz
By telephone: (631) 599-7656
Stores hours: Mon - Sat 10:00am to 6:00pm
Sun - closed
Return Policy
You may return most new, unopened items sold and fulfilled by Infinity Games within 7 days of delivery for a refund. This includes items like deck boxes, Playmat Tubes, and Starter decks still in their original wrapping. All other items must be returned in the same condition as shipped by Infinity Games. Any item(s) that have been opened, played, broken, tampered with or altered may not be returned. Once received, a return will be inspected for compliance with our return policies and a refund issued or replacement sent.
Refunds
Refunds are requested after we receive and process your return. If the return is due to an error on our part, we will accept full responsibility and refund the full purchase price (including any shipping and handling) or issue a replacement. If the return is not due to any error on our part, we will issue you a refund less shipping and handling expenses. Refunds are normally issued within 3 - 5 days after processing.
Returns should be sent to:
Infinity Games
63 Penny Dr
Calverton, NY 11933
We are not responsible for the non-delivery (lost, stolen, etc.) or damage of any item returned to us.
Grading and Condition
These are the Grading/Condition terms we use on our cards for sale. They explain each condition that we have labeled.
* Near Mint/Mint: Minimal to no wear from shuffling, play or handling and should have an unmarked surface, crisp corners, and unblemished edges outside of minimal handling. Cards in Near Mint condition look fresh out of the pack, and edges and surface should be nearly free from all flaws.
* Light Played (LP): Show minor wear, or a flaw visible to the naked eye; may have mild border wear, minor corner wear, slight scratching or scuffing, but not any major defects or numerous flaws. Foils may have slight fading or signs of wear on the front of the card.
* Moderately Played (MP): Moderate wear, or flaws visible to the naked eye; moderate border wear, mild corner wear, water damage, inking, scratching or scuffing, creases or whitening, or any combination of mild examples of these defects.
* Heavy Played (HP): severe amount of wear; written on, major creasing, folding, heavy water damage, heavy whitening, heavy border wear, major inking (white-bordered cards that are markered on front to look black-bordered), or tearing.
* Damaged (D): Just like it says. There will be significant damage to the card. Bends, scratches, creases, very heavy corner and edge wear that may make the card illegal for tournament play, even in a sleeve; extreme border wear or inking, extreme corner wear, heavy scratching or scuffing, folds, creases or tears.